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Common Questions & Answers   [VIEW ALL]
 

FAQ's:   GENERAL  -  SYSTEM/BROWSER  -  ACCOUNT/BILLING

1. It takes a while for the video to start playing when I choose to stream it. Why am I seeing an empty black video for such a long time?
 
Before the video can start start playing in your browser, enough of the video file must first be downloaded to temporary storage on your computer to ensure uninterrupted play. Depending on the speed of your connection and the Bitrate/Filesize of the video file selected, buffering can be quick or take several minutes. To optimize the settings for fast play, select the lowest Bitrate setting (4000kbps).

2. What is the difference between the three BITRATE levels offered?
 
Our highest Bitrate level (10,000Kbps) offers the best possible playback quality on a highest native resolution, both in picture and sound. A high-speed Cable Modem/DSL internet is recommended for this setting. Smaller Bitrates (6000Kbps, 4000Kbps) are lower in picture and sound quality however they happen to be better alternative for dial-up or slower internet connection users. These lower Bitrate videos will stream and download much more quickly.

3. Can I save the videos to my computer?
 
Yes. Our videos are meant to be downloaded to your computer for a lifetime of storage. We actually recommend downloading the files to your computer to observe the best possible play quality.

4. What video player must I use to play the videos?
 
Our videos are optimized to play on recent versions of Microsoft Media Player. If your Media Player is out-dated, you might be prompted to update. To experience best quality and performance, we highly recommend upgrading to the latest version.

5. Video files are not automatically playing (streaming) in my browser window, how come?
 
The most common reason for the non streaming of WMV videos is the out-dated browser or Windows Media Player software. We recommend upgrading to the latest version of Microsoft Internet Explorer (Download) and the recent make of Microsoft Media Player for the best playback performance.

It is also possible that non-Windows Media Player software is set as the default program to handle videos for your browser. To set the defaults back to the WMP, please follow the directions either for Internet Explorer or Firefox. If all else fails, Re-Installing Windows Media Player fixes most default setting issues.

Rarely, high browser security settings are also responsible for inability to stream videos. Please double check that your browser's security level is set to moderate, and not high.

READ ALL FREQUENTLY ASKED QUESTIONS

If none of these questions address your concerns, please email our support staff for a timely response and resolution of your problem. Contact our support staff.